Shipping policy

Last Updated: August 15, 2026

Thank you for shopping with Livia Wigs Store.

We currently ship orders to eligible destinations shown during checkout.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed on weekends or U.S. federal holidays.

During sales, holidays, product launches, or periods of unusually high order volume, processing may take longer.

If there is a significant delay with your order, we will make reasonable efforts to notify you.

Shipping Times

After your order has been processed, estimated delivery times are generally:

United States: approximately 3–7 business days

Delivery estimates are estimates only and are not guaranteed unless a guaranteed delivery service has specifically been offered at checkout.

Shipping times may be affected by:

Carrier delays.
Weather.
Holidays.
Incorrect addresses.
Customs or governmental delays.
High shipping volume.
Other circumstances outside our control.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping address.

Once an order has been shipped, we may be unable to change the delivery address.

Tracking

When tracking is available, tracking information will be sent to the email address associated with your order.

Tracking information may take some time to update after the carrier receives the package.

Lost, Stolen, or Delivered Packages

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

We may assist you in contacting the shipping carrier, but once a carrier confirms delivery, Livia Wigs Store cannot guarantee recovery of the package.

Customers are responsible for providing a secure delivery location.

International Orders

If international shipping is offered at checkout, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not necessarily included in the product or shipping price.

Customers are responsible for complying with applicable laws and import requirements in their country.

Undeliverable Packages

Packages returned to us because of an incorrect address, refusal of delivery, or failure to collect the package may be subject to additional shipping charges.