Refund policy

Last Updated: August 15, 2026

At Livia Wigs Store, we want you to be completely satisfied with your purchase. Because wigs and hair products are personal-use items, we have specific requirements for returns to protect the health, hygiene, and safety of our customers.

Return Period

We accept eligible returns within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

Be unused and unworn.
Be in its original condition.
Have all original tags, packaging, and accessories.
Not have been cut, colored, bleached, washed, brushed excessively, installed, or altered.
Not have been exposed to glue, adhesive, gel, spray, makeup, oils, perfume, smoke, or other products.
Not show signs of wear, styling, installation, or damage.

For lace wigs, the lace must remain completely uncut and unaltered.

Non-Returnable Items

For hygiene and health reasons, the following items are generally not eligible for return:

Wigs that have been worn or installed.
Wigs with cut lace.
Wigs that have been washed, colored, bleached, or chemically treated.
Custom-made or personalized wigs.
Clearance/final-sale items where the product listing specifically states that the item is final sale.
Gift cards.
Items damaged after delivery through customer use or improper care.

How to Request a Return

Before sending anything back, please contact us at:

Email: support@liviawigs.store
Phone: +1 532-278-9972

Please include:

Your full name.
Order number.
Product name.
Reason for the return.
Photos of the item if requested.

Do not send a return before receiving return instructions from us.

Return Shipping

Unless the item is defective, damaged in transit, or we sent you the wrong item, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service. Livia Wigs Store is not responsible for items lost during return shipping.

Damaged or Incorrect Orders

Please inspect your package as soon as you receive it.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@liviawigs.store.

Please provide photographs of:

The product.
The packaging.
The shipping label.
Any visible damage.

We will review the issue and, where appropriate, offer a replacement, store credit, or refund.

Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or another circumstance where applicable law requires otherwise.

Exchanges

If you would like to exchange an eligible item, please contact us before returning it. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit.

Refused or Undeliverable Packages

If an order is returned to us because the customer provided an incorrect address, refused delivery, or failed to collect the package, additional shipping charges may apply before we can resend the order.